Refund & Cancellation Policy

1. Cancelling your subscription

You can cancel your Swadishta subscription at any time from your account's Billing page. Cancelling stops the next billing cycle — you keep full access for the remainder of the period you've already paid for, and it switches off automatically at the end of that period.

2. New subscribers: 48-hour window

If you subscribe and change your mind, you can request a full refund within 48 hours of your first payment, as long as you haven't taken any customer orders through the platform in that time. Request it at the contact details in section 6, and we'll process it within 5–7 business days to your original payment method.

3. Refunds after that window

Outside the 48-hour window above, subscription fees already charged are non-refundable, except in the following cases:

• You were charged in error (for example, a duplicate charge for the same billing period).
• A fault on our side kept the service unavailable for a continuous period of more than 24 hours during your billing period.
• A charge was made after you had already successfully cancelled.

Where a refund is approved under this section, we process it within 5–7 business days to your original payment method.

4. Upgrades

Upgrading to a higher plan starts a new subscription, charged in full immediately; your previous plan is then cancelled with no refund or credit for its unused period. Consider the timing of an upgrade if this matters to you.

5. Annual plans

If you cancel partway through an annual plan, we don't automatically pro-rate a refund for the unused months. If you believe your situation falls under section 3 above, contact us and we'll review it.

6. Failed or disputed payments

If a renewal payment fails, Razorpay (our payment partner) retries it automatically; your plan stays active while retries are in progress. If you believe you were charged incorrectly, contact us within 30 days of the charge with your registered email and the payment date — we aim to acknowledge within 3 business days and resolve within 5–7 business days.

7. Guest payments aren't ours to refund

Swadishta does not process guest food payments — guests pay your restaurant directly via your own UPI ID. Any refund a guest needs for their order is between you and that guest; it has nothing to do with your Swadishta subscription, and we have no visibility into or role in that transaction.

8. How to request a refund or cancellation

Contact us at support@swadishta.app with your registered account email and, if relevant, the payment date. We aim to acknowledge every request within 3 business days.